Eminent Europe GmbH – Returns Policy

We hope that you are happy with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our Terms and Conditions for Online Sales.

Please follow the 4 steps outlined below to exercise your cancellation rights and return your goods to Eminent.

Step 1.

As you are a consumer you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund or exchange within 14 working days from delivery.

Please click here to activate the returns process in order to return your goods and to request a refund or exchange. You will be provided with a barcode for returning your goods – please affix this barcode to the front of the package to be returned.

Step 2.

Post the goods to be returned (with the barcode affixed to the package) to:

Eminent Europe GmbH
Oskar-Messter-Strasse 14
85737 Ismaning

All items must be returned unused and in their original packaging with authentic labels, user instructions, and guarantee leaflet. You are responsible for returning the products to us as soon as possible.

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so as we do not accept responsibility for items which are lost in transit.

Step 3.

All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification. If goods returned are not in a re-sellable condition, we may not accept your return.

Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised.

Step 4.

Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Eminent as soon as possible by the original payment method, and in any event no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation).

If you have any questions relating to this Returns Policy, please contact our Customer Services team at [email protected].

The above cancellation and refund rights are in addition to your statutory rights (under the Consumer Rights Act 2015) to return goods which are damaged or faulty, or not what you originally ordered. Further details of these rights are set out in our Terms and Conditions for Online Sales.